These terms sit alongside our privacy policy, and the amounts they refer to are on the pricing page.
Last updated: 6 August 2026
1. Agreement to Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “Client”, “you”) and Altena Software Development & IT Management (“AdComPro”, “we”, “us”, “our”) regarding your use of the AdComPro project management platform and related services (collectively, the “Service”).
By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service.
These Terms are governed by Dutch law and the courts of the Netherlands have exclusive jurisdiction over any disputes.
2. Definitions
“Service” means the AdComPro platform, software, websites, and related services.
“Account” means your registered user account on the Service.
“Content” means data, text, files, information, or materials you submit to the Service.
“Subscription” means the plan you are on: Trial, Monthly, or Yearly.
“Force Majeure” includes hacking, cyber attacks, unauthorized access, system failures, and other events beyond our reasonable control.
3. Account Registration & Eligibility
3.1 Eligibility: You must be at least 18 years old and legally capable of entering into binding contracts under Dutch law. By creating an account, you represent and warrant that you meet these requirements.
3.2 Account Information: You must provide accurate, complete, and current information during registration. You are responsible for maintaining the confidentiality of your account credentials.
3.3 Account Security: You are solely responsible for all activities that occur under your account. You must immediately notify us of any unauthorized use or security breach at security@adcompro.app.
3.4 One Account Per Entity: Each legal entity (company or individual) may register only one account unless explicitly authorized by AdComPro.
4. Subscription Plans & Payment
4.1 Trial Period
The free trial lasts one month and is provided “as-is” without warranty. We reserve the right to modify or terminate trial offers at any time.
4.2 Paid Subscriptions
Monthly and Yearly subscriptions are invoiced in arrears, for the period just used. Invoices are payable by bank transfer within thirty days. Prices are in Euro (EUR) and exclusive of VAT unless stated otherwise. Current rates for the Standard plan: €19.95 per user per month with monthly billing, and €17.95 per user per month with yearly billing (€215.40 per user per year). For the Partner plan: €24.45 per user per month with monthly billing, and €22.45 per user per month with yearly billing (€269.40 per user per year).
4.3 Automatic Renewal
Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before renewal. Each new period is invoiced in the same way. We hold no card and no direct debit mandate, so no amount is ever charged automatically.
4.4 Price Changes
We may modify subscription prices with 30 days’ notice via email. Continued use after the notice period constitutes acceptance of the new prices.
4.5 Refund Policy
Payments are non-refundable except as required by Dutch consumer protection law. If you cancel, you may continue using the Service until the end of the paid period.
4.6 Late Payment
We may suspend or terminate your account for non-payment. Outstanding invoices carry the Dutch statutory commercial interest (Article 6:119a of the Dutch Civil Code), which is set by law and adjusted twice a year.
4.7 VAT
We invoice from the Netherlands. Customers in the Netherlands are charged Dutch VAT. For business customers elsewhere in the EU whose VAT number is valid in the European Commission’s VIES register on the invoice date, VAT is reverse charged under Article 196 of Directive 2006/112/EC and the invoice states so. Without such a number, the VAT rate of your own country applies. For customers outside the EU we charge no Dutch VAT. You are responsible for the VAT number you give us being correct, and for telling us if it changes.
5. Acceptable Use Policy
You agree NOT to:
- Violate any laws, regulations, or third-party rights
- Upload malicious code, viruses, or harmful software
- Attempt to hack, breach security, or reverse engineer the Service
- Use the Service for illegal, fraudulent, or unauthorized purposes
- Harass, abuse, or harm other users
- Share your account credentials with unauthorized parties
- Scrape, crawl, or automatically extract data without permission
- Overload or interfere with the Service’s infrastructure
- Resell, redistribute, or sublicense the Service without authorization
- Store or transmit illegal content, including copyrighted material
Violation of this policy may result in immediate account suspension or termination without refund.
6. Your Content & Data
6.1 Ownership: You retain all rights to the content and data you upload to the Service. We do not claim ownership of your content.
6.2 License to Us: By uploading content, you grant AdComPro a limited, non-exclusive, royalty-free license to store, process, and display your content solely to provide the Service.
6.3 Responsibility: You are solely responsible for your content’s accuracy, legality, and compliance with applicable laws (including GDPR if you process personal data of others).
6.4 Prohibited Content: You may not upload content that is illegal, defamatory, obscene, infringing, or violates third-party rights.
6.5 Data Backup: While we perform regular backups, you are responsible for maintaining your own backup copies of critical data.
7. Security Measures & Liability Limitations for Hacking
7.1 Security Measures
We implement industry-standard security measures including:
- SSL/TLS encryption (HTTPS)
- Password encryption and secure authentication
- Regular security audits and updates
- Firewall and intrusion detection systems
- Role-based access controls
- Regular encrypted backups
7.2 DISCLAIMER: No Absolute Security
Despite our security efforts, NO system is 100% secure. We cannot and do not guarantee that the Service will be free from security breaches, hacking attempts, unauthorized access, data breaches, or cyber attacks.
7.3 Exclusion of Liability for Hacking & Unauthorized Access
To the maximum extent permitted by Dutch law:
- AdComPro is NOT liable for any damage, loss, or harm resulting from hacking, cyber attacks, unauthorized access, data breaches, or security incidents beyond our reasonable control.
- Force Majeure: Hacking and cyber attacks are considered force majeure events. We are not liable for service interruptions, data loss, or damages caused by such events.
- Third-Party Actions: We are not responsible for actions of malicious third parties, including hackers, even if they exploit vulnerabilities.
- User Responsibility: You are responsible for implementing your own security measures, including strong passwords, two-factor authentication (when available), and regular backups.
7.4 Incident Response
In the event of a security incident, we will:
- Investigate and take reasonable steps to mitigate the incident
- Notify affected users within 72 hours if personal data is compromised (GDPR requirement)
- Provide available information about the breach
- Cooperate with authorities as required by law
However, notification does NOT constitute admission of liability.
8. Limitation of Liability
To the maximum extent permitted by Dutch law:
8.1 Exclusion of Consequential Damages: AdComPro is NOT liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits, revenue, or business opportunities
- Loss of data or business interruption
- Reputational damage
- Third-party claims
- Costs of substitute services
8.2 Cap on Direct Damages: Our total liability for direct damages is limited to the amount you paid us in the 12 months preceding the claim, with a maximum of €1,000 per incident.
8.3 “As-Is” Service: The Service is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied, including but not limited to:
- Warranties of merchantability or fitness for a particular purpose
- Warranties of uninterrupted, error-free, or secure operation
- Warranties that defects will be corrected
- Warranties regarding accuracy or reliability of data
These limitations apply even if AdComPro has been advised of the possibility of such damages. Some jurisdictions do not allow certain liability exclusions, so some of these limitations may not apply to you if you are a consumer protected by mandatory Dutch consumer law.
9. Indemnification
You agree to indemnify, defend, and hold harmless AdComPro, its directors, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your violation of these Terms
- Your violation of any law or third-party rights
- Your content or use of the Service
- Unauthorized use of your account due to your failure to maintain security
10. Service Availability & Modifications
10.1 Uptime: We strive for high availability but do not guarantee 100% uptime. The Service may be unavailable due to maintenance, updates, or technical issues.
10.2 Maintenance: We may perform scheduled or emergency maintenance with or without notice. We will attempt to minimize disruption.
10.3 Modifications: We reserve the right to modify, suspend, or discontinue any feature of the Service at any time without liability.
10.4 Support times: The support times published on the pricing page apply to the plan you are on and are counted on business days between 9:00 and 17:00 (CET). They cover the handling of the reports and questions you send us; they are not a guarantee of availability or uptime. On the Partner plan, the published discount on custom development applies to work we quote while that plan is active. Beyond them we give no further service level guarantees unless separately agreed in writing.
11. Intellectual Property Rights
11.1 Our Rights: The Service, including its software, design, logos, and content (excluding user content), is owned by AdComPro and protected by Dutch and international copyright, trademark, and intellectual property laws.
11.2 License to Use: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes, subject to these Terms.
11.3 Restrictions: You may not copy, modify, reverse engineer, decompile, create derivative works, or extract source code from the Service.
11.4 Trademark: “AdComPro” and related logos are trademarks of Altena Software Development & IT Management. You may not use them without written permission.
12. Termination
12.1 Termination by You
You may cancel your subscription at any time via your account settings. Cancellation is effective at the end of the current billing period. No refunds for partial periods.
12.2 Termination by Us
We may suspend or terminate your account immediately if you:
- Violate these Terms or our Acceptable Use Policy
- Fail to pay fees when due
- Engage in fraudulent or illegal activity
- Pose a security risk to the Service or other users
12.3 Effect of Termination
Upon termination:
- Your access to the Service ends immediately
- You must cease all use of the Service
- We may delete your data after 30 days (download your data before termination)
- Sections of these Terms that should survive (e.g., liability limitations, indemnification) remain in effect
13. Data Protection (GDPR Compliance)
13.1 Privacy Policy: Our collection and use of personal data is governed by our Privacy Policy, which is incorporated by reference into these Terms.
13.2 Your Responsibilities: If you use the Service to process personal data of others (e.g., customer information), you are the data controller and must comply with GDPR. We act as a data processor.
13.3 Data Processing Agreement: For enterprise customers processing significant personal data, we can provide a separate Data Processing Agreement (DPA) upon request.
13.4 Data Subject Requests: If you receive data subject access requests (GDPR Article 15), you can export data from your account. Contact us at privacy@adcompro.app for assistance.
14. Governing Law & Dispute Resolution
14.1 Dutch Law: These Terms are governed by and construed in accordance with the laws of the Netherlands, excluding conflict of law principles.
14.2 Jurisdiction: The courts of the Netherlands have exclusive jurisdiction over any disputes arising from these Terms or the Service.
14.3 Consumer Rights: If you are a consumer within the EU, you retain mandatory consumer protection rights under applicable law, and nothing in these Terms affects those rights.
14.4 Dispute Resolution: Before filing a lawsuit, you agree to attempt to resolve disputes through good-faith negotiations. Contact us at legal@adcompro.app.
15. Miscellaneous Provisions
15.1 Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and AdComPro regarding the Service.
15.2 Amendments: We may update these Terms at any time. Material changes will be notified via email 30 days in advance. Continued use constitutes acceptance.
15.3 Severability: If any provision is found invalid or unenforceable, the remaining provisions remain in full effect.
15.4 Waiver: Our failure to enforce any right does not waive that right.
15.5 Assignment: You may not assign or transfer these Terms without our written consent. We may assign our rights without restriction.
15.6 Force Majeure: We are not liable for delays or failures due to force majeure events beyond our reasonable control (including hacking, cyber attacks, natural disasters, war, strikes, government actions).
15.7 Language: These Terms are written in English. A Dutch translation is available for readability. In case of conflict between the two, the English version prevails.
16. Contact Information
For questions about these Terms of Service:
- Legal: legal@adcompro.app
- Everything else: support@adcompro.app
Acceptance of Terms
By creating an account or using the Service, you acknowledge that:
- You have read and understood these Terms of Service
- You agree to be bound by these Terms and our Privacy Policy
- You understand and accept the security disclaimers and liability limitations, particularly regarding hacking and cyber attacks
- You agree that these Terms are governed by Dutch law
If you do not agree to these Terms, you must not use the Service.