Privacy Policy

Our privacy policy and data protection measures.

PRIVACY & DATA PROTECTION

Privacy Policy

Last updated: January 10, 2025

1. Introduction

AdCompro B.V., located in the Netherlands, respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our project management platform ("AdCompro" or "the Service").

This policy is written in accordance with the General Data Protection Regulation (GDPR) and Dutch privacy law (Algemene Verordening Gegevensbescherming - AVG).

2. Data Controller

Company: AdCompro B.V.

Address: The Netherlands

Email: privacy@adcompro.app

Support: support@adcompro.app

3. What Data We Collect

3.1 Account Information

  • Name and email address
  • Company name and details
  • Phone number (optional)
  • Password (encrypted)

3.2 Usage Data

  • Project and task information you create
  • Time entries and work logs
  • Customer and contact information you input
  • Files and documents you upload
  • Communication within the platform

3.3 Technical Data

  • IP address and device information
  • Browser type and version
  • Login timestamps and access logs
  • Cookie data (see Cookie Policy below)

3.4 Payment Information

  • Billing address
  • Payment method (processed by third-party payment providers)
  • Invoice history

4. How We Use Your Data

We process your personal data for the following purposes:

  • Service Delivery: To provide and maintain the AdCompro platform
  • Account Management: To create and manage your user account
  • Communication: To send service updates, support responses, and important notices
  • Billing: To process payments and send invoices
  • Security: To detect and prevent fraud, abuse, and security incidents
  • Improvement: To analyze usage patterns and improve our services
  • Legal Compliance: To comply with legal obligations and protect our rights

5. Legal Basis for Processing (GDPR)

Under the GDPR, we process your data based on:

  • Contractual Necessity: Processing is necessary to perform our contract with you (Article 6(1)(b) GDPR)
  • Legitimate Interest: For security, fraud prevention, and service improvement (Article 6(1)(f) GDPR)
  • Consent: For optional features and marketing communications (Article 6(1)(a) GDPR)
  • Legal Obligation: To comply with tax, accounting, and other legal requirements (Article 6(1)(c) GDPR)

6. Data Sharing & Third Parties

We do not sell your personal data. We may share data with:

6.1 Service Providers

  • Hosting providers (server infrastructure)
  • Payment processors (Stripe, Mollie, etc.)
  • Email service providers
  • Security and monitoring services

All third-party processors are bound by data processing agreements (DPA's) compliant with GDPR.

6.2 Legal Requirements

We may disclose your data if required by law, court order, or government request, or to protect our rights and safety.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

7. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption: SSL/TLS encryption for data in transit
  • Access Control: Role-based access and authentication
  • Monitoring: 24/7 security monitoring and intrusion detection
  • Backups: Regular encrypted backups
  • Staff Training: Employee security awareness and confidentiality agreements

Important: While we implement robust security measures, no system is 100% secure. We cannot guarantee absolute security against sophisticated attacks or unauthorized access. See our Terms of Service for liability limitations.

8. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

  • Active Accounts: Data retained while your account is active
  • Deleted Accounts: Most data deleted within 30 days; some data retained for legal/accounting purposes (up to 7 years as required by Dutch law)
  • Backups: Backup copies deleted according to our backup retention schedule (maximum 90 days)
  • Legal Hold: Data may be retained longer if required for legal proceedings

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

✓ Right to Access

Request a copy of your personal data

✓ Right to Rectification

Correct inaccurate or incomplete data

✓ Right to Erasure

Request deletion of your data ("right to be forgotten")

✓ Right to Restriction

Limit how we use your data

✓ Right to Portability

Receive your data in a structured, machine-readable format

✓ Right to Object

Object to processing based on legitimate interest

To exercise these rights, contact us at privacy@adcompro.app. We will respond within 30 days.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): autoriteitpersoonsgegevens.nl

10. Cookies & Tracking

We use cookies and similar technologies to:

  • Essential Cookies: Required for authentication and security (cannot be disabled)
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Understand how you use our service (with your consent)

You can manage cookie preferences in your browser settings. Disabling essential cookies may affect functionality.

11. International Data Transfers

Your data is primarily stored and processed within the European Union (EU). If we transfer data outside the EU, we ensure adequate safeguards such as:

  • Standard Contractual Clauses (SCC's) approved by the European Commission
  • Adequacy decisions for countries with equivalent data protection
  • Privacy Shield certification (where applicable)

12. Children's Privacy

AdCompro is not intended for children under 16. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately at privacy@adcompro.app.

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or a prominent notice on our platform. Continued use of AdCompro after changes constitutes acceptance of the updated policy.

Previous versions are available upon request.

14. Contact Us

For questions, concerns, or requests regarding this privacy policy or your personal data:

Privacy Officer

privacy@adcompro.app

General Support

support@adcompro.app

This privacy policy is governed by Dutch law and complies with the General Data Protection Regulation (GDPR).

AdCompro B.V. - The Netherlands - KvK: [Chamber of Commerce Number]

10. Cookie Policy (Detailed)

AdCompro uses cookies to improve your experience and analyze how our website is used. You have full control over which cookies we use.

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and understand how you use the site.

Types of Cookies We Use:

Essential Cookies (Always Active)

Purpose: Required for the website to function properly.

Examples: Session management, security tokens, authentication, CSRF protection

Duration: Session or up to 1 year

Legal Basis: Legitimate interest (GDPR Art. 6(1)(f)) - necessary for service delivery

Analytics Cookies (Optional - Requires Consent)

Purpose: Help us understand how visitors use our website to improve our service.

Data Collected:

  • Pages visited and time spent on each page
  • Device type (desktop, mobile, tablet)
  • Browser and operating system
  • Referring website (where you came from)
  • Anonymized IP address (last octet removed)
  • Scroll depth and interaction patterns

Duration: Visitor ID: 2 years, Session: Until browser closed, Analytics data: 90 days

Legal Basis: Consent (GDPR Art. 6(1)(a))

Marketing Cookies (Not Currently Used)

Purpose: Reserved for future use to show relevant advertisements.

We do not currently use marketing or advertising cookies. If we do in the future, we will ask for your explicit consent.

Managing Your Cookie Preferences:

You can manage your cookie preferences at any time:

  • Cookie Banner: When you first visit, you'll see a cookie consent banner where you can choose your preferences
  • Browser Settings: Most browsers allow you to refuse or delete cookies through their settings
  • Update Preferences: You can change your cookie preferences at any time by clearing your browser cookies and revisiting the site

Note: If you disable essential cookies, some features of the website may not function properly. Analytics cookies are optional and the website works fully without them.

Specific Cookies We Set:

Cookie Name Type Duration Purpose
cookie_consent Essential 1 year Stores your cookie preferences
XSRF-TOKEN Essential Session Security token to prevent CSRF attacks
laravel_session Essential Session Maintains your session state
_visitor_id Analytics 2 years Identifies unique visitors (only if analytics accepted)
_session_id Analytics Session Storage Identifies browsing session (only if analytics accepted)